May 16, 2018 - Walmart has quietly shelved its Mobile Express Scan & Go service at its namesake stores.
In a note attached to a blog post about Scan & Go, the company said it discontinued the service effective last month.
“As of April 2018, we’ve completed the test run of Mobile Express Scan & Go,” Walmart stated in a message atop the blog. “While the service has ended, we’re always working to bring customers more convenience, and so we’ll use what we’ve learned to improve this and other services in the future.”
A Walmart spokesman said Wednesday that Scan & Go had been available at about 120 stores across the country. “We’ve completed the test and will use the information we learned from customers and associates as we continue to create a better, easier shopping experience in our stores and online,” he said in a statement.
Walmart declined to say why it ended Scan & Go. However, according to published reports, the basket size of a typical Walmart shopping trip made Scan & Go difficult to use for many customers, who found it awkward to scan a large number of items, especially fresh products like fruit and vegetables.